Give Your Clients A Superior Customer Experience.





Lower Cost

Resolving issues quickly without escalating them beyond the service desk is critical to providing a great experience for customers and containing support costs.




Increase Productivity

Through the use of self-service and self-help technologies, we empower support clients to resolve their own issues and requests.The end result is more satisfied customers.




Drive IT Innovation

With the right analysis, your service desk contacts are a treasure trove of insight. Identifying trends and common issues helps to proactively transform your IT organization.



What We Do.


Multilingual

Need to support end users in a number of languages? No problem. Our staff can provide support in multiple languages other than English, including Spanish, French, Portuguese, and many more.

Seamless

Transitioning to a new service desk solution doesn't have to be painful. Our experience in service desk migrations means that your end users will not miss a beat.

24/7/365

Our staff is here for you all day every day so that your end users are never stuck waiting for support.

Best Practice

We conduct a range of ITIL assessments to help identify key opportunities of service desk improvement. Whether you want a benchmarking assessment to determine where you stand relative to others in your industry, or a comprehensive review to identify process improvements, we can help.

Expert Staffing

We recruit and train top-notch service desk professionals who are able to support a wide range of software and hardware. Whether you simply need help with basic requests or supporting a suite of your own custom applications, we provide a team of smart, friendly professionals who achieve industry-leading rates of first-level issue resolution.

Flexible

We work with you to build the right staffing model for your needs. Whether it is a dedicated on-site group or a shared team located at our Delaware Valley office, we can assemble the right people at the right place to support your organization.

 





Not Your Run Of The Mill Service Desk.


As a ServiceNow partner, CAI offers implementation, customization, and on-going administration services, along with a fully accredited ServiceNow end-user training program.

CAI Enhanced Support

If your client base needs premium service, CAI has a support option for you.


Have Questions?

Or Call Us. 1 (302) 831 - 5500

Copyright 2016 Computer Aid, Inc.