Our Value

CAI can help your organization drive down the total cost of support while improving 

the overall experience of your customers.




Lower Cost Through Quick Resolution


It's common sense that the more quickly you can resolve an issue, the less it costs; an issue that needs to be escalated requires more people and more time. What's less obvious is the lost productivity that comes with escalated issues. CAI Service Desk ensures your issues are addressed quickly so your employees stay focused.





Uncover Insights That Drive IT Innovation


A service desk's job doesn't end when an issue is resolved. The thousands of contacts you receive contain a wealth of insight. We mine this data for trends, common problems, and opportunities for innovation. We distill this into actionable recommendations that can help your organization drive continuous improvement.





Increase Productivity By Minimizing Contacts


We believe that the best service desk contacts are the ones that don't need to happen at all. We help identify and implement approaches that eliminate the need for many common contacts, which means not just happier end users, but lower costs as well.






Copyright 2017 Computer Aid, Inc.